Terms and Conditions

SendInbox is a software product operated by SERUCES INFORMATION TECHNOLOGY PRIVATE LIMITED. In these policies, “SendInbox”, “we”, “us”, or “our” means that company. SendInbox is the current product name and may be changed without changing your contracting party.

These Terms form a binding agreement between that operator and the business or other legal person that creates, purchases, or uses a workspace (“Customer”). If you act for a Customer, you confirm that you are at least 18 years old and have authority to bind it. You accept these Terms when you create a workspace, accept an invitation, purchase a plan, or use the service.

Our Privacy Policy, Acceptable Use Policy, Data Processing Addendum, and Refund and Cancellation Policy form part of these Terms.

SendInbox provides software for contacts, WhatsApp templates, campaigns, message status analytics, and a shared team inbox. Phase 1 connects only to the official Meta-hosted WhatsApp Business Platform. We do not provide unofficial WhatsApp Web, QR, device emulation, or account-rental automation.

We may improve or change features as the product, law, or provider requirements evolve. We will not materially reduce a paid plan during its current billing period without a reasonable operational, security, legal, or third-party-platform reason. Beta or preview features may be changed or withdrawn.

Customer is responsible for accurate registration information, keeping account details current, assigning appropriate workspace roles, and promptly removing people who should no longer have access. Credentials are personal and must not be shared. Customer must notify us promptly of suspected unauthorized access.

Workspace owners control membership and business data. Invitations, role changes, exports, sender connections, campaigns, and billing actions may be restricted by role, recent multi-factor authentication, plan limits, or security checks. Customer is responsible for activity carried out through its authorized accounts, except to the extent caused by our breach of these Terms.

Customer owns and administers its Meta Business Portfolio, WhatsApp Business Account, phone numbers, templates, and payment relationship with Meta. Customer pays Meta’s messaging or other usage charges directly. Those charges are separate from the SendInbox subscription and are not collected, controlled, estimated, or refunded by us.

Customer must accept and comply with Meta’s and WhatsApp’s applicable terms, messaging policies, commerce rules, template rules, documentation, and quality requirements. Meta controls onboarding approval, phone registration, template approval, message delivery, pricing, quality ratings, limits, suspensions, and API availability. We cannot guarantee a Meta approval or reverse a Meta decision.

Official references include the Meta Terms for WhatsApp Business and the WhatsApp Business Solution Terms.

Customer retains its rights in data and message content submitted to the service. Customer grants us a limited, non-exclusive right to host, copy, transmit, transform, and otherwise process that data only to provide, secure, support, and comply with law in relation to the service. The DPA governs our processing of personal data for Customer.

Customer confirms it has all permissions, notices, consents, lawful grounds, and rights required to collect contacts, upload data, send messages, receive replies, and instruct our processing. Customer must honour opt-outs and data-subject rights and must not upload special, highly sensitive, or regulated data unless its use is lawful and appropriate for WhatsApp and the service.

Paid plans are billed in advance through Razorpay at the price, currency, tax treatment, billing interval, and entitlement limits displayed at checkout or on an order. Unless stated otherwise, subscriptions renew automatically until cancelled. Customer authorizes recurring charges using the payment method approved during checkout.

A new workspace may receive one 14-day Starter trial with lower campaign limits. A trial does not require us to extend, restart, or convert it. Failed or overdue payment may pause paid entitlements. Plan limits are enforced by the service; we do not currently bill automatic overages. Cancellation and refund treatment is described in the Refund and Cancellation Policy.

We and our licensors retain all rights in the service, its code, designs, documentation, branding, and aggregated operational know-how. Subject to these Terms and payment, we grant Customer a limited, revocable, non-transferable right to use the service for its internal business communication during the subscription.

Each party will protect the other party’s non-public business, technical, and security information using reasonable care and use it only for this agreement. This duty does not cover information lawfully known without restriction, independently developed, publicly available without breach, or required to be disclosed by law after notice where lawful.

We may limit or suspend access when reasonably necessary to address a security threat, unlawful activity, spam, provider-policy breach, harm to users or the service, overdue payment, plan abuse, or a direction from Meta, a court, or authority. Where practicable, we will give notice and an opportunity to cure. Urgent risks may require immediate action.

Either party may terminate for an uncured material breach after reasonable written notice, or immediately where a breach cannot be cured or continued service would be unlawful. On termination, use rights end. Customer may request an export before closure where the account remains accessible. Deletion and legally required retention follow the Privacy Policy and DPA.

We will provide the service with reasonable skill and care. Except for rights that cannot lawfully be excluded, the service is provided “as is” and “as available”; we do not warrant uninterrupted operation, delivery of every message, business results, Meta approvals, or compatibility with every provider change.

Neither party is liable for indirect, incidental, special, punitive, or consequential loss, or loss of profit, revenue, goodwill, or anticipated savings, except where such an exclusion is unlawful. To the maximum extent permitted by law, our total aggregate liability arising from the service in any 12-month period is limited to the fees paid to us for the affected service in that period. This cap does not limit liability that law does not permit us to limit.

Customer will defend and indemnify us from third-party claims caused by its messages, contacts, products, unlawful instructions, or breach of the Meta terms, applicable law, or these Terms, subject to prompt notice and reasonable control of the defence.

These Terms are governed by the laws of India. Courts with jurisdiction under applicable Indian law will have jurisdiction, without preventing either party from seeking urgent injunctive relief where available. Mandatory consumer or data-protection rights remain unaffected.

Neither party is liable for delay caused by events beyond reasonable control. Customer may not assign this agreement without our consent, except with a genuine sale of its business; we may assign it as part of a reorganization or sale without reducing Customer’s rights. If one term is unenforceable, the remainder stays effective. A waiver must be explicit. These Terms and the incorporated policies are the entire agreement unless a signed order says otherwise.

We may update these Terms for legal, security, provider, or product changes. Material changes will be posted with a new date and, where reasonably possible, notified in the service. Continued use after the stated effective date means acceptance. Questions or legal notices may be sent to support@sendinbox.co.